Last June, a satisfaction study was carried out to Banco Finantia's customers from Portugal and Spain, with the aim of understanding their opinion regarding the products and services offered.

Responses from Spanish customers indicate that 92% of those surveyed are satisfied or very satisfied with the Bank's services, due to factors such as the quality and added value of the service, the speed of response and the security of the transactions.

With regards to the products and services provided, customers value the simplicity of the process, the lack of bureaucracy, the offer of competitive interest rates and the easiness of contact with the Bank.

The majority of the respondents stated that they are satisfied with Banco Finantia, do not consider changing banks and would recommend the Bank's products and/or services to family or friends.

Having obtained mostly positive results, Banco Finantia will use the feedback received to continue to improve the quality of its services and products, reinforcing its commitment to customer satisfaction.