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Digital Accessibility

Banco Finantia is committed to ensuring that its digital services and products are accessible to everyone, including people with disabilities, thereby promoting equal access to information and financial services.

This commitment is fulfilled in accordance with Law 11/2023, of 8 May, which transposes Directive (EU) 2019/882, into national law and establishes accessibility requirements applicable to products and services.

Compliance status

Banco Finantia’s website is compliant with the legally applicable accessibility requirements.

Digital accessibility is understood as an ongoing process. As such, Banco Finantia S.A Sucursal en España adopts a proactive approach to the continuous monitoring, improvement and regular updating of its content and functionalities.

Technical reference

The accessibility of the website is ensured with reference to the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, which are internationally recognised as the standard for accessible digital content.

The measures implemented include, in particular:

  • Compatibility with assistive technologies, including screen readers, keyboard navigation and high-contrast modes
  • Appropriate semantic structuring of content, with correct use of headings, lists and language identification
  • Responsive design, adapted to different devices, resolutions and screen sizes
  • Application of accessibility best practices to textual, graphical and multimedia content

Accessibility assessment

Accessibility compliance is assessed on an ongoing basis through:

  • Automated verification tools, namely the Accessibility Checker plugin, used for detailed analysis of the accessibility level of each page;
  • Regular reviews of website content and components, based on the results obtained.

Whenever necessary, corrective measures are implemented to ensure compliance with the applicable requirements.

Contact, requests and suggestions

If you experience any difficulty accessing our website, wish to report an accessibility issue, or request content in an alternative format, you may contact Banco Finantia S.A. Branch in Spain through the following channels:

  • Telephone: +34 900 535 188 |  | Business days, from 9:00 a.m. to 6:00 p.m and Friday from 9 a.m. to 2 p.m.

(Call to the national fixed network. Call costs depend on the tariff agreed with your telecommunications provider.)

Your personal data will be processed by Banco Finantia S.A Sucursal en España for the purpose of providing you with information about its products and services and will be retained until you decide to request the cessation of any further contact, which you may do at any time. You have the right to request access to the personal data provided, as well as to request its rectification or erasure, and to request the restriction of processing or to object to such processing. Personal data transmitted in this way may pass through open networks without security safeguards, with the risk of being accessed and used by unauthorised third parties.

Banco Finantia undertakes to review all communications received and to respond as promptly as possible.

This statement was last updated in August 2026.