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Internal Information System

Banco Finantia S.A Sucursal en España makes its Whistleblowing Channel available to all stakeholders with whom it interacts, including directors, employees, interns, temporary agency workers, agents, intermediaries, collaborators, introducers, suppliers, subcontractors and individuals working for or under their supervision, shareholders, former employees (whose employment relationship has ended) and job applicants.

The Channel is intended to receive communications relating to any of the acts or omissions referred to in Article 2 of Spanish Law 2/2023 of 20 February on the protection of persons who report regulatory breaches and on the fight against corruption, as well as any potential risks or breaches of external or internal regulations applicable to Banco Finantia S.A Sucursal en España.

By way of example, the following may be reported as potentially unlawful conduct: suspicious market abuse transactions, fraud, document forgery, conflicts of interest, data protection breaches, money laundering, and similar misconduct.

Conduct that does not fall within the scope described above should not be reported through the Channel and should instead be addressed through the internal procedures established within the relevant organisation.

Banco Finantia S.A Sucursal en España makes the following reporting channels available:

  • Correspondence: to the address Avda. Menéndez Pelayo 67 (28009 Madrid), for the attention of “Whistleblower Protection”, requesting that the letter be sent in a double envelope with the word “Confidential” written legibly on the inner envelope containing the report, to ensure confidentiality. Once received, the letter must be forwarded to the System Representative.
  • Email: prevención.delitos@finantia.com
  • In-person meeting: at the Head Office in Madrid

When submitting a report, the reporting person may provide a postal address, email address or other secure contact details for the purpose of receiving notifications.

In addition, if you are a client of Banco Finantia S.A Sucursal en España and wish to submit a complaint or claim, the Bank provides a Customer Service Department for this purpose. Further information about this service is available through this link.

For communications received through the Whistleblowing Channel, Banco Finantia S.A Sucursal en España guarantees:

  • The confidentiality of the reporting person’s identity, as well as of the information received, which will only be disclosed to those responsible for its investigation and resolution.
  • The possibility of submitting reports anonymously.
  • Protection against any form of retaliation towards individuals who report in good faith, as well as their relatives or colleagues.
  • The right of defence of the reported person and the right to be informed, except where, for justified reasons related to the investigation itself, such notification must be postponed.
  • The presumption of innocence of the person under investigation throughout the procedure and until a decision is reached.
  • Notification of the outcome of the procedure to the person who submitted the report.

You may also report, directly or following a prior report through the corresponding internal channel, any acts or omissions falling within the scope of Spanish Law 2/2023 of 20 February on the protection of persons who report regulatory breaches and on the fight against corruption to the Independent Whistleblower Protection Authority (Autoridad Independiente de Protección del Informante, A.A.I.) or to the relevant regional authorities or bodies.

Basic Information on Data Protection

Responsible

Identity: Banco Finantia S.A Sucursal en España
Tax Identification Number (CIF): W-0096539B
Postal Addres: Avda. Menéndez Pelayo, 67, 28009 Madrid
Telephone: +34 915 572 300
E-mail: prevención.delitos@finantia.com
Data Protection Officer: dpobfs@finantia.com

Purpose

At Banco Finantia S.A Sucursal en España, we process your personal data for the purpose of handling reports, implementing the appropriate corrective measures and, where necessary, informing you of the outcome of the procedure, in accordance with Spanish Law 2/2023 of 20 February on the protection of persons who report regulatory breaches and on the fight against corruption.

Recipients

We will not disclose your personal data to third parties, except where required to do so to the Judicial Authorities, the Public Prosecutor’s Office or the competent administrative authority in the context of a criminal, disciplinary or regulatory investigation, or to persons whose involvement is necessary for the implementation of corrective measures within the Bank or for the conduct of any disciplinary, regulatory or criminal proceedings that may arise.

Legal Basis

Compliance with a legal obligation. Where reports are submitted through an in-person meeting, the recording or transcription of the communication will be processed on the basis of the data subject’s consent.

Data Subject Rights

You have the right to access, rectify, erase, object to, restrict the processing of, and request the portability of your personal data, as explained in the additional information.

Additional Information

You can obtain further information on the protection of personal data by clicking here (spanish version).