{"id":9849,"date":"2018-12-12T11:02:59","date_gmt":"2018-12-12T11:02:59","guid":{"rendered":"https:\/\/tst.finantia.es\/blog\/2018\/12\/12\/study-reveals-high-customer-satisfaction-among-banco-finantias-portuguese-clients-2\/"},"modified":"2026-07-02T15:30:31","modified_gmt":"2026-07-02T15:30:31","slug":"study-reveals-high-customer-satisfaction-among-banco-finantias-portuguese-clients-2","status":"publish","type":"post","link":"https:\/\/www.finantia.es\/en\/2018\/12\/12\/study-reveals-high-customer-satisfaction-among-banco-finantias-portuguese-clients-2\/","title":{"rendered":"Study reveals high customer satisfaction among Banco Finantia\u2019s Portuguese clients"},"content":{"rendered":"<p>Recently, another online market survey was conducted among Banco Finantia\u2019s clients in Portugal by the UK-based company Mmarketsolutions, based on approximately 1,029 customer responses.<\/p>\n<p>The main results showed that 98% of respondents are satisfied or very satisfied with the Bank\u2019s services and, compared with competitors, 55% considered our services to be better.<\/p>\n<p>The main reasons for this success are not only\u00a0<strong>competitive rates<\/strong>\u00a0(81%), but also\u00a0<strong>reputational factors<\/strong>\u00a0(Banco Finantia brand tracking throughout the year and the Bank\u2019s financial strength) and\u00a0<strong>ease-of-use factors<\/strong>\u00a0(responsiveness in resolving issues\/queries and less bureaucracy than the average), all of which were mentioned by more than 25% of respondents. 20% stated that the Bank\u2019s reputation for being solid and secure influenced their decision. The need to diversify across other institutions was a key factor for 35%.<\/p>\n<p>99% of customers are satisfied with their account managers, of whom 78% are very satisfied.\u00a0<strong>Almost all respondents (98%) would recommend term deposits<\/strong>\u00a0to a friend or family member \u2013 a positive factor in maintaining this\u00a0<em>pipeline\u00a0<\/em>of new clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recently, another online market survey was conducted among Banco Finantia\u2019s clients in Portugal by the UK-based company Mmarketsolutions, based on approximately 1,029 customer responses. The main results showed that 98% of respondents are satisfied or very satisfied with the Bank\u2019s services and, compared with competitors, 55% considered our services to be better. The main reasons [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":7093,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[97],"tags":[103],"class_list":["post-9849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-institutional"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/posts\/9849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/comments?post=9849"}],"version-history":[{"count":1,"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/posts\/9849\/revisions"}],"predecessor-version":[{"id":10358,"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/posts\/9849\/revisions\/10358"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/media\/7093"}],"wp:attachment":[{"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/media?parent=9849"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/categories?post=9849"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.finantia.es\/en\/wp-json\/wp\/v2\/tags?post=9849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}